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Customer Support Director

Location: Remote

Type of contract: Full-time

Your mission

You will manage all customer support questions

You will investigate for potential user fraud

You will liaise directly with customer and manager to report weekly on support requests

You will escalate some of the requests to the technical team, in order to improve the software and provide updates.

Your profile

With at least 2+ years experience managing customer support, you are fluent in English and can converse with S-based customers

You know desk tools such as Freshdesk, Zendesk

You are used to investigate fraud attempts

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