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Careers
Customer Support Director
Location: Remote
Type of contract: Full-time
Your mission
You will manage all customer support questions
You will investigate for potential user fraud
You will liaise directly with customer and manager to report weekly on support requests
You will escalate some of the requests to the technical team, in order to improve the software and provide updates.
Your profile
With at least 2+ years experience managing customer support, you are fluent in English and can converse with S-based customers
You know desk tools such as Freshdesk, Zendesk
You are used to investigate fraud attempts
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